Customer intelligence platform

Every conversation
says something

Synthight analyzes interactions across your channels, surfacing patterns, priorities, and insights your team can act on today.

See how it works

synthight.com

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Findings

Topics

Customer Analysis

Smart Lists

Hypothesis Validation

Interviews

Insights Feed

This week · All channels

Checkout flow issues

+23%

47 tickets

Onboarding confusion

+8%

31 tickets

Payment failures

+41%

19 tickets

Feature requests

-2%

62 tickets

Churn risk

12%

from checkout friction

Clusters identified

across all channels

Sentiment shift

↓ 8pts

checkout sentiment

The Problem

Customer conversations pile up. Clear priorities do not.

Support teams are overwhelmed. Product teams are flying blind. And decisions are always one step behind your customers.

Too much noise

Support teams handle thousands of conversations daily, but patterns stay hidden inside the volume. Manual analysis simply doesn't scale.

Product teams fly blind

Critical customer needs get lost in translation between support and product — incomplete, outdated, or never surfaced at all.

Decisions lag behind reality

Without continuous feedback loops, teams learn about problems after they've already cost you customers and revenue.

How it works

From raw conversations to
clear action in three steps

No complex setup. No new workflows. Just connect, analyze, and act.

Intercom

Zendesk

HubSpot

Gorgias

Freshdesk

Connect your channels

Integrates with Intercom, Zendesk, HubSpot, Freshdesk, Gorgias, and more in minutes — no engineering required.

Works with your existing stack

142

AI analyzes every conversation

Synthight processes, clusters, and ranks every conversation — detecting patterns, sentiment shifts, and emerging issues automatically.

Across every channel, in any language

92%

68%

47%

Act on clear priorities

Get prioritized insights, affected customer segments, and impact estimates your whole team can understand and act on immediately.

Decisions backed by data

Product

Intelligence your whole team can use

Clear answers from customer conversations, ready for your whole team to use.

Findings

Every conversation, fully decoded

Synthight pulls structured findings out of every ticket — issues, frictions, opportunities, and praise — so nothing important gets buried in free text.

Multiple findings extracted from a single conversation
Auto-categorised: issue, friction, opportunity, praise
Every finding linked to its source for full context
Searchable and filterable by type, sentiment, or customer

Learn more

Topics

See the patterns others miss

Conversations automatically cluster into topics so you see what your customers are really talking about — with volume, trends, and resolution rates built in.

Semantic clustering across all your conversations
Trend direction and volume at a glance
Resolution rate tracked per topic
Alerts when a topic starts surging

Learn more

Customer Analysis

Know your customers, deeply

Go beyond lists. Every customer and company gets a living profile — findings, topics, sentiment trends, resolution rates, and churn risk, all in one view.

Findings, topics, and sentiment for every customer
Company-level rollups for account teams
Churn risk scored from real conversation signals
Resolution rate and avg sentiment on one screen

Learn more

Smart Lists

Create smart customer lists

Describe a situation in plain English — "customers asking for SSO," "users blocked at checkout" — and Synthight builds the list, keeps it live, and lets you export to CSV.

Describe lists in natural language — no filters, no queries
Lists update automatically as new conversations match
Export to CSV in one click
See exactly which quote placed each customer on the list

Learn more

Hypothesis Validation

Validate ideas without a single survey

Write a hypothesis. Synthight scans your existing customer data and returns the evidence — and the exact customers — that support or challenge it.

Evidence pulled from your real conversation data
Supporting and opposing quotes, side by side
Know exactly which customers back each claim
Skip the surveys — validate with what you already have

Learn more

Interviews

Let AI do the interviewing

Build a question set, share a link. Customers join an AI-led conversation that captures answers, transcribes the session, and turns it into findings automatically.

Build a question set in minutes
Share a link — customers join an AI-led call
Full transcript delivered instantly
Findings generated automatically after every session

Learn more

Integrations

Your existing stack, supercharged

Connect Synthight to the tools your team already uses in less than 5 minutes, with no engineering required. You can also sync up to a week of historical data so insights start showing up from day one.

Intercom

Zendesk

Freshdesk

Freshchat

Gorgias

HubSpot

Intercom

Zendesk

Freshdesk

Freshchat

Gorgias

HubSpot

All channels unified in one place

Results

Clarity for teams that don't want to guess.

Faster issue identification

vs. manual review

More insights surfaced

per team

To connect your stack

no engineering needed

Conversations analyzed

across teams and channels

Pricing

Start small. Scale fast.

No contracts. No hidden fees. Cancel anytime.

Starter

$99/month

Perfect for small support teams exploring AI-powered insights.

1,000 conversations / month
250 AI-powered responses
10 reports per month
1 integration channel
Topic clustering
Email support

Pro

$199/month

For growing teams that need deeper insights and collaboration.

4,000 conversations / month
1,000 AI-powered responses
40 reports per month
5 integration channels
Customer segmentation
Smart Lists
Unlimited seats
Priority support

Scale

$399/month

For organizations managing multiple brands or large support volumes.

10,000 conversations / month
2,500 AI-powered responses
100 reports per month
Unlimited channels
Multi-organization management
Survey validation
Multilingual processing
Dedicated success manager
SLA + custom onboarding

Do you have higher conversation volume?

For larger teams, multi-brand operations, or custom workflows, we’ll tailor a plan around your volume, reporting needs, security requirements, and rollout process.

All plans include a 14-day free trial · No credit card required · Cancel anytime

Ready when you are

Stop guessing.Start knowing.

Join forward-thinking teams already turning customer conversations into their competitive advantage.

Free 14-day trial · No credit card required · Setup in under 5 minutes

Synthight

Customer intelligence platform

Every conversation
says something

Synthight analyzes interactions across your channels, surfacing patterns, priorities, and insights your team can act on today.

See how it works

synthight.com

Navigation

Findings

Topics

Customer Analysis

Smart Lists

Hypothesis Validation

Interviews