Let AI run customer interviews at scale
Build a question set in minutes. Share a single link. Customers join an AI-led conversation that adapts to their answers, captures everything, transcribes it, and turns it into structured findings automatically.
AI is asking
"What was the most frustrating part of your onboarding?"
Overview
User interviews are the most valuable signal in product work — and the most expensive to collect. Scheduling, recruiting, transcribing, synthesizing: every step costs hours. So teams run too few interviews, too late in the cycle, with too small a sample.
Synthight Interviews changes the cost curve. Instead of scheduling a researcher for every session, you build a question set once. Customers join whenever they're available. An AI interviewer runs the session — asking questions, following up intelligently, and capturing the full transcript.
Every session ends with an automatic write-up: transcript, key quotes, and structured findings that drop straight into your Synthight workspace alongside your support-driven signal. Research that used to take a week per cohort becomes continuous.
What you get
Question builder with AI
Use AI to draft questions or write them yourself, then set goals.
Public or private interview link
Share a public link or lock it with a password. Send it in-app, by email, or in a community post.
Adaptive AI interviewer
The AI follows up on vague answers, probes for specifics, and recognizes when to move on — just like a trained researcher.
Full transcripts
Every session is transcribed in full, with timestamps and speaker attribution, available immediately after the session.
Automatic findings
Transcripts are parsed into structured findings and routed into your Insights Feed, topics, and customer profiles.
Language-aware findings
Let customers answer in their preferred language. Findings are normalized for cross-cohort reporting.
How it works
- 01
Build the question set
Use AI to draft questions or write them yourself. Add goals and preview the flow.
- 02
Share the link
Distribute a public link or protect it with a password, then share it through the channels that fit your recruitment plan.
- 03
AI conducts the interview
The AI interviewer runs the session, adapts to answers, and captures the full conversation.
- 04
Findings flow in
Transcripts and structured findings appear in your workspace within minutes of the session ending — ready to analyze.
Built for every team
Research
Scale studies beyond what a human team can schedule. Run continuous discovery alongside targeted studies.
Product
Validate concepts with dozens of customers before committing engineering time.
Onboarding teams
Interview every new customer automatically. Spot friction in the first-run experience at scale.
Churn analysis
Trigger an exit interview on cancellation. Learn why customers leave — at 100% coverage, not a biased sample.
Frequently asked questions
Will customers actually talk to an AI?
In practice, yes — completion rates often match or exceed human-led interviews, because customers can join on their own time with no scheduling friction. The AI keeps sessions short, focused, and conversational.
How long are the interviews?
You control it. Most effective sessions run 5–15 minutes. The AI respects your time limits and wraps cleanly.
Are findings generated automatically?
Findings are generated automatically. You can always review the transcript and the outputs after the session ends.
What languages are supported?
Major languages are supported natively, including English, Spanish, Portuguese, French, and German.
How does this integrate with the rest of Synthight?
Interview findings flow into the same Insights Feed, topic clusters, and customer profiles as your support-channel findings — so research and operational signal live in one place.
Ready to turn conversations into clarity?
Connect your channels, and Synthight gets to work. No migration. No new workflows.