Which helpdesks does Synthight connect to?

Zendesk, Intercom, Freshdesk, Freshchat, Gorgias and HubSpot today, connected in a few minutes. If yours is not on the list, tell us and we will confirm what is possible.

Can it tell delivery problems apart from product problems?

Yes. Synthight gives each finding its own topic, so a message that mentions a late parcel and a damaged product becomes two findings, counted under Delivery and Product separately.

How is this different from my helpdesk reports?

Helpdesk reports count tickets and tags. Synthight reads what each conversation actually says, splits it into findings and groups them by cause across tickets, surveys and reviews, so you see why customers contact you, not only how many did.

How long does setup take?

Minutes, with no engineering. You authorize your channels, and Synthight shows you the first findings the same day.

Can I try it before talking to sales?

Yes. Every plan starts with a 14-day free trial, no credit card required. Sign up and connect your first channel in minutes, or write to us if you would rather see it first.

Ecommerce and retail

Find out what stops repeat orders

Synthight reads every ticket, post-purchase survey and review, groups delivery, returns and checkout complaints by cause, and ranks what is hurting conversion and repeat orders.

Free 14-day trial · No credit card required · Setup in under 5 minutes

Support tickets3,210

Post-purchase surveys1,180

Store reviews540

Checkout fails on large orders# Checkout61

Delivery estimate missed# Delivery48

Asking for easier returns# Returns33

Delivery delays+62% since Monday

Why the same problem keeps coming back

One problem, four tools

A late delivery shows up as a ticket, a one-star review, a survey comment and a refund request. Four tools, four half-counts, no single number.

With Synthight

Tickets, reviews and surveys are analyzed in one place, so a late delivery is one finding with every mention counted, not four partial counts.

Tags describe the ticket, not the cause

Agents tag “shipping” and move on. Whether it was the carrier, the warehouse or the estimate at checkout gets lost.

With Synthight

Synthight identifies the cause inside each conversation: the carrier, the warehouse or the estimate at checkout.

You find out at the end of the month

By the time repeat purchase dips in the report, the cause has been sitting in your inbox for weeks.

With Synthight

Alerts fire the day a cause starts to spike, not when the monthly report comes out.

Questions you can finally answer

What is the top reason customers contact us after buying?
Which delivery problems come up most, and where?
Why are customers asking for refunds this month?
Did the new checkout reduce complaints about failed payments?
Which products get the most complaints across reviews and tickets?
Which issues are growing fastest this week?

How it works

Connect your helpdesk

Zendesk, Gorgias, Intercom, Freshdesk or HubSpot, plus your surveys and reviews. Minutes, with no engineering.

Synthight finds the causes

Every conversation is split into findings and labeled by topic, so delivery, returns and checkout each get an accurate count.

Fix what moves revenue

See which causes come up most, get alerted when one spikes, and open the exact conversations behind them.

Connects to

Gorgias

Zendesk

Intercom

Freshdesk

HubSpot

A week with Synthight

Monday
Tickets pile up
After a weekend sale, 1,900 tickets, 300 survey answers and 120 reviews arrive. Synthight reads them as they come in.
Tuesday
A spike is flagged
“Where is my order” tickets are up 62% since Monday. The alert names the cause: orders from one warehouse missing their delivery estimate.
Wednesday
Two teams, one number
Support and operations look at the same finding, with the conversations behind it. Nobody argues about whose count is right.
Friday
Customers hear first
Affected customers get a proactive update, and “where is my order” contacts drop back the following week.

An example week. Names and numbers are illustrative.

The parts that matter most

Conversation analysisEvery ticket from Gorgias, Zendesk or Intercom turned into findings, with a link back to each conversation.Learn more

Survey builderPost-purchase surveys that ask why when someone rates delivery poorly.Learn more

Review analysisStore and product reviews grouped into the same topics as your tickets.Learn more

TopicsDelivery, returns and checkout each grouped as a topic, with every related finding inside.Learn more

Built for the whole team

Head of customer experience

The top contact reasons, ranked, and a heads-up when one spikes, so you remove contact volume instead of adding staff.

Operations and logistics

Delivery and returns problems counted by cause, with the conversations to act on.

Ecommerce and product

Checkout and product issues with a count behind them, before the next sprint is planned.

What changes

More orders completedCheckout friction counted and fixed, not guessed at.
More customers come backDelivery and returns problems solved before they cost the second purchase.
Less support volumeRemove the top contact reasons instead of staffing up to answer them.

It surfaced problems that had been sitting in our support inbox for a year. We had read every one of those tickets and still never saw the pattern.

Questions

It means reading what shoppers tell you in tickets, surveys and reviews as one source of evidence, instead of three reports. Synthight uses AI to split all of that feedback into findings and count them by cause, so you can see what is really behind returns, delivery complaints or abandoned checkouts.

Synthight in other industries

Hospitality B2B SaaS Mobile apps Financial services Marketplaces and delivery