Does Synthight categorize complaints consistently?

Yes. Synthight reads every conversation with the same rules, so a complaint lands in the same topic regardless of who handled it or which channel it came from.

Can it handle conversations in several languages?

Yes. Conversations are analyzed natively in each language and roll up into the same topics, for a single view across languages.

How is this different from a complaint management system?

A complaint management system tracks each case through its workflow. Synthight reads the content of every conversation, not only the ones filed as complaints, and shows the patterns across all of them, with the evidence behind each count. It works alongside the system you already use.

How long does setup take?

Minutes, with no engineering. You authorize your channels, and Synthight shows you the first findings the same day.

Can I try it before talking to sales?

Yes. Every plan starts with a 14-day free trial, no credit card required. Sign up and connect your first channel in minutes, or write to us if you would rather see it first.

Financial services

Every complaint, categorized and documented

Synthight reads every support conversation, complaint, survey answer and app review with AI, categorizes each one with the same criteria and documents recurring issues with their evidence.

Free 14-day trial · No credit card required · Setup in under 5 minutes

Support conversations5,320

NPS and CSAT1,640

App reviews890

Card payment declined without a reason# Payments148

Identity check takes days# Onboarding105

Fees not clear before a transfer# Pricing65

Verification delays+45% this week

Why complaint reporting is harder than it should be

Categories depend on who read it

Two agents file the same complaint under two categories, and the monthly report reflects the people, not the problem.

With Synthight

Synthight categorizes every conversation with the same rules, every time.

Sampling misses the pattern

Quality teams review a small share of conversations. The recurring issue is usually in the part nobody read.

With Synthight

Every conversation is read, not a sample, so recurring issues surface on their own.

Evidence takes weeks

When someone asks how often an issue happened, the answer is a manual export and a spreadsheet.

With Synthight

Every count links to the conversations behind it, ready in one click.

Questions you can finally answer

What are customers complaining about most this month?
Which complaint types are growing fastest?
How many customers mentioned a declined payment, and since when?
Which issues show up in support, surveys and app reviews at once?
What slows customers down during identity verification?
Which customers were affected by last week’s outage?

How it works

Connect your channels

Support conversations, surveys and app reviews, connected in minutes with no engineering.

Synthight categorizes every conversation

Each conversation is split into findings and labeled by topic with the same rules every time, in every language.

Report with evidence

Every count links to the conversations behind it, ready for an internal review or a product fix.

Connects to

Zendesk

Intercom

Freshdesk

HubSpotApp StoreGoogle Play

A week with Synthight

Monday
Conversations come in
Thousands of support chats, emails and survey answers arrive, in several languages. Each one is read and categorized the same way.
Tuesday
A complaint type rises
Complaints about verification delays are up 45% on the week before. The alert goes to operations and product.
Wednesday
The evidence is ready
One view shows how often it happened, since when, in which channels, and the exact conversations behind it.
Friday
The right team acts
The verification provider is contacted with the evidence, and the affected customers are found with a smart list and updated.

An example week. Names and numbers are illustrative.

The parts that matter most

Conversation analysisEvery conversation read and categorized the same way, with no sampling.Learn more

AlertsA heads-up when a complaint type surges, before it reaches your metrics.Learn more

Customer analysisA per-customer history of issues and sentiment, for escalations and account reviews.Learn more

Smart listsFind every customer affected by an issue by describing it in plain English.Learn more

Built for the whole team

Customer operations

The top complaint types, how fast each is growing, and the conversations behind every count.

Quality and risk

Consistent categories across every conversation, with the evidence ready for internal reviews.

Product

The friction customers hit in onboarding, payments and the app, ranked by how often it happens.

What changes

Consistent categoriesThe same complaint always lands in the same place, whoever handled it.
Issues caught earlyA rising complaint type reaches you in days, not at the end of the quarter.
Answers in minutesHow often, since when, and which customers: one click instead of an export.

Half of what our customers ask about never used to reach the roadmap. Now it arrives ranked, with the quotes attached.

Questions

It means reading every complaint, support conversation and review as structured evidence instead of a sample. Synthight uses AI to categorize each one the same way every time, so recurring issues are documented with the conversations behind them.

Synthight in other industries

Hospitality Ecommerce and retail B2B SaaS Mobile apps Marketplaces and delivery