Know your customers, deeply not just demographically
Every customer and company gets a living profile built from real conversations: the findings they've generated, the topics that matter to them, how their sentiment is trending, and whether they're a churn risk today.
142 conversations · 90d
High
Churn risk
42 / 100
Avg sentiment
78%
Resolution
Top topics
Overview
Your CRM tells you what someone bought. Your analytics tools tell you what they clicked. Neither tells you what they're actually frustrated about, what they love, or whether they're about to leave.
Synthight's customer profiles close that gap. For every individual customer and every company account, Synthight synthesizes every conversation into a single, evolving view: their active findings, the topics they care about, their sentiment trend over time, their resolution rate with your team, and an ongoing churn-risk score.
Use it to prepare for a renewal call. Flag accounts that need intervention. Identify your happiest customers for case studies. Or wire churn-risk into your CRM for automated workflow triggers.
What you get
Per-customer profiles
Every individual end user gets a profile: their findings, the topics they've raised, their sentiment trend, their resolution history.
Account rollups
Roll individual customer signal up to the company level for account teams. See which accounts are happy, which are at risk, and which are generating feature ideas.
Churn risk score
A continuously updated churn risk score drawn from sentiment trend, resolution rate, friction density, and escalation signals — not from a questionnaire.
Sentiment trend
See whether an account's sentiment is improving, flat, or degrading across any time window.
Top topics
The topics this customer or account raises most — ranked by volume and recency.
Segment filters
Slice customers by plan, ARR, region, tenure, or any custom attribute you pass through from your CRM.
How it works
- 01
Identify and match
Synthight ties every conversation to the right customer and company using your existing identifiers — email, user ID, domain, or CRM links.
- 02
Aggregate signal
Findings, topics, and sentiment are rolled up at both the individual and account level with live refresh.
- 03
Score risk
A churn-risk model combines multiple signals into a single interpretable score, with the top contributing signals surfaced alongside.
- 04
Export to CSV
Export profiles and scores to CSV so you can use them in your CRM, warehouse, or customer success tools.
Built for every team
Customer success
Walk into every renewal call already knowing what the customer loves, hates, and wants next.
Account executives
Spot expansion opportunities from the topics a customer keeps raising.
Support leaders
Identify accounts that are consistently getting below-average resolution — and fix it.
Leadership
Understand churn before it happens, with evidence you can act on.
Frequently asked questions
How is the churn-risk score calculated?
It combines sentiment trend, resolution rate, friction density, escalation signals, and historical churn patterns in your workspace. The top contributing factors are shown alongside the score, so it's never a black box.
How are conversations attributed to the right customer?
Synthight uses the identifiers your support platform already captures — email, user ID, domain — plus optional CRM linking to match conversations to the right individual and account.
Can I see sentiment history over time?
Yes. Sentiment is scored per conversation and rolled up into trends at both the individual and account level, with any time window.
Does this sync with my CRM?
No. Profiles, churn scores, and top topics can be exported to CSV for use in your CRM, warehouse, or customer success tools.
What about privacy?
Synthight respects your data-handling rules. You control retention windows, PII redaction, and which teams can see customer profiles.
Ready to turn conversations into clarity?
Connect your channels, and Synthight gets to work. No migration. No new workflows.