Build customer lists by describing what you want
Type a situation in plain English — "customers who asked for SSO," "users hit by the March outage," "accounts mentioning a competitor" — and Synthight returns the matching customers. Export the list to CSV and take action in your own tools.
Describe the customer list
"Customers asking about SSO in the last 60 days"
"Any update on SSO support? Compliance is asking."
"We need SAML before we can roll this out company-wide."
"Is SSO on the roadmap? It's a deal-breaker for IT."
Overview
Building a customer list is usually a multi-tool exercise. You query the data warehouse for one signal, pull a CSV from support for another, and stitch it all together by hand. By the time the list exists, the moment that mattered has often passed.
Smart Lists collapse all of that into one sentence. Describe the situation — "customers asking for X," "users blocked doing Y," "accounts mentioning Z" — and Synthight scans every conversation in your workspace to return the customers who fit. The list stays live as new conversations come in, so you never have to rebuild it.
From there, export to CSV and take action in your existing tools — your email sender, your support platform, your outreach workflow.
What you get
Natural-language list builder
Describe the customers you want in your own words. No filters to chain, no SQL to write, no tags to maintain.
Live, self-updating lists
Lists are dynamic. As new conversations match the description, customers are added automatically — and removed when they no longer fit.
Finding reference per customer
Every customer on the list includes the finding reference that placed them there, so you always see why they matched.
One-click CSV export
Download the full list with match evidence attached. Load it into your email tool, support platform, or wherever your outreach happens.
Save and share lists
Save lists for ongoing tracking and share them across teams. Everyone sees the same definition and the same live result.
How it works
- 01
Describe the list
Type the situation in plain English. "Customers who hit a 500 error last week." "Accounts asking about pricing changes." "Users who praised the new dashboard."
- 02
Synthight matches
Every conversation, finding, and customer profile in your workspace is scanned against the description using semantic matching — not keyword filters.
- 03
Review the result
You get a live list of customers with the matching quote attached — so you always see exactly why each person was included.
- 04
Export to CSV
Download the list and take action in your own tools — email sender, support platform, or outreach workflow.
Built for every team
Product
Find every customer who asked for a feature you just shipped. Tell them it's live. Watch adoption climb.
Customer success
Build lists of accounts hit by an incident and export them so your team can follow up before they churn.
Support leaders
Segment customers affected by a bug and apologize the same day the fix lands.
Research
Recruit a perfectly targeted survey or interview cohort straight from real conversation signal.
Frequently asked questions
How is this different from CRM filters or saved searches?
CRM filters work on structured fields you already know about. Smart Lists work on the meaning of conversations — so you can build a list around situations you never tagged, like "asked twice about SSO" or "frustrated by onboarding."
Do lists update automatically?
Yes. As new conversations come in, customers are added or removed based on whether they still fit the description. You always see the current cohort.
Can I see why a customer was included?
Yes. Every match links to the specific quote, conversation, and finding that placed the customer on the list.
How do I act on a Smart List?
Export the list to CSV and use it in whatever tool you prefer — your email sender, support platform, or outreach workflow.
Can I share a list with my team?
Yes. Lists can be saved, named, and shared. Everyone sees the same live definition and the same up-to-date members.
Ready to turn conversations into clarity?
Connect your channels, and Synthight gets to work. No migration. No new workflows.