Can Synthight predict churn?

It scores churn risk from what customers say: sentiment trends, unresolved escalations and cancellation language, grouped by account. It flags accounts early so your team can act; it does not replace their judgment.

Does it work with Intercom and HubSpot?

Yes. Intercom, Zendesk, Freshdesk, Freshchat, Gorgias and HubSpot connect in a few minutes, with no engineering.

How is this different from product analytics?

Product analytics shows what customers did in your product. Synthight shows what they said and why: the reasons behind drop-offs, requests and escalations, grouped by account. The two work best together.

How long does setup take?

Minutes, with no engineering. You authorize your channels, and Synthight shows you the first findings the same day.

Can I try it before talking to sales?

Yes. Every plan starts with a 14-day free trial, no credit card required. Sign up and connect your first channel in minutes, or write to us if you would rather see it first.

B2B SaaS

Spot churn risk weeks in advance

Synthight reads every support conversation, in-app survey and customer interview, groups what customers said by account, and shows which accounts are at risk and which requests block deals.

Free 14-day trial · No credit card required · Setup in under 5 minutes

Support conversations2,480

In-app surveys940

Customer interviews64

Setup takes too long# Onboarding44

Sync errors with the CRM# Integrations37

SSO required for rollout# Security28

Northwind at churn risk3 escalations in 14 days

Why churn still comes as a surprise

Churn shows up after it happened

Usage drops once the customer has already decided. The warning was in their tickets weeks earlier.

With Synthight

Churn risk is scored from what each account says, so the warning arrives weeks earlier.

Feature requests are anecdotes

Sales hears SSO, support hears SSO, product hears it once in a meeting. Nobody knows it is blocking four deals.

With Synthight

Every request is counted, with the accounts asking for it and their words attached.

Research does not keep up

Interviews happen when someone has time, and their findings sit in a doc nobody opens again.

With Synthight

AI-led interviews and surveys run all the time and feed the same findings as support.

Questions you can finally answer

Which accounts are showing signs of churn this month?
Which feature requests come up most, and from which accounts?
What slows new customers down during onboarding?
Did the last release reduce tickets about integrations?
Which bugs affect our largest accounts?
What do customers say right before they cancel?

How it works

Connect support and surveys

Intercom, Zendesk, HubSpot and more, plus in-app surveys and the interviews your team runs or records.

Synthight groups it by account

Every finding is linked to the customer and company it came from, so each account gets a living profile and a churn signal.

Act before the renewal

Get alerted when an account shows signs of leaving, and bring the evidence to the roadmap.

Connects to

Intercom

Zendesk

HubSpot

Freshdesk

A week with Synthight

Monday
An account escalates
Northwind files three escalations about sync errors in a week, and the tone of their messages drops. Their churn risk moves to high.
Tuesday
Customer success is alerted
The account owner gets the alert with the three threads attached, weeks before the renewal date.
Wednesday
Product sees the pattern
Sync errors turn out to affect 37 accounts, not one. The finding goes to the roadmap with the count and the quotes.
Friday
Account kept, issue fixed
Northwind gets a call and a workaround. The fix is scheduled for the next sprint, and the topic starts to fall.

An example week. Names and numbers are illustrative.

The parts that matter most

Customer analysisA living profile per account, with churn risk scored from what they actually said.Learn more

AlertsAlerts when an account escalates or its sentiment drops, while there is time to act.Learn more

AI interviewsAI-led interviews at scale, plus analysis of the calls you already recorded.Learn more

ValidateCheck whether customers really want a feature before anyone builds it.Learn more

Built for the whole team

Customer success

Churn risk per account, scored from what customers said, with the threads to bring to the next call.

Product

Feature requests and bugs with a count, the accounts behind them and their words, for every roadmap discussion.

Support leaders

The top contact reasons, how fast each is growing, and which ones product should fix first.

What changes

Fewer surprise churnsRisk shows up in conversations weeks before it shows up in usage.
A roadmap backed by evidenceEvery request comes with a count, the accounts behind it and their words.
Research that never stopsInterviews and surveys feed the same findings as support, all the time.

The first report named three problems we had been arguing about for months. It settled the argument with numbers.

Questions

It means turning what customers say in support, surveys and interviews into evidence per account and per feature. Synthight does it with AI, so churn risk and feature demand come with counts and quotes instead of hunches.

Synthight in other industries

Hospitality Ecommerce and retail Mobile apps Financial services Marketplaces and delivery