Can Synthight analyze Google Maps reviews for every location?

Yes. Connect your listings and Synthight reads every review per location, tracks each venue’s rating over time, and groups review content into the same topics as your surveys and guest messages.

Do I need to tag reviews or set up categories?

No. Synthight labels every comment with its topic automatically. You can rename or merge topics to match how your team talks, but nothing has to be set up first.

How is this different from a review management tool?

Review management tools help you reply to reviews one at a time. Synthight reads every review, survey answer and guest message, groups them by cause and by location, and tells you what to fix, so fewer reviews need a reply in the first place.

How long does setup take?

Minutes, with no engineering. You authorize your channels, and Synthight shows you the first findings the same day.

Can I try it before talking to sales?

Yes. Every plan starts with a 14-day free trial, no credit card required. Sign up and connect your first channel in minutes, or write to us if you would rather see it first.

Hospitality

Every guest review, read and ranked

Synthight reads every Google Maps review, guest survey and message for each location, separates food, service and wait times, and shows which venue needs attention this week.

Free 14-day trial · No credit card required · Setup in under 5 minutes

Google Maps reviews2,140

Guest surveys860

Guest messages412

Long wait for tables at weekends# Wait times74

Cold food on delivery orders# Delivery52

Staff praised by name# Service38

Centro locationRating down 0.4 in two weeks

Why guest feedback gets lost between locations

Reviews are read one at a time

A manager replies to the review in front of them. Nobody adds up the fifty others that say the same thing across ten locations.

With Synthight

Every review, across every venue, is read and counted by cause, so fifty similar complaints become one number.

Every venue looks fine on average

A 4.3 group average hides the one location dropping to 3.6, and the one dish behind half its complaints.

With Synthight

Each venue gets its own rating trend and top complaints, so the one that is dropping stands out.

Surveys and reviews never meet

Post-visit surveys live in one tool, Google Maps in another, guest emails in a third. The same problem gets counted three times, or not at all.

With Synthight

Reviews, surveys and guest messages are grouped into the same topics, so you see every mention of a problem in one place.

Questions you can finally answer

Which location has the most complaints about wait times this month?
Is the new menu getting better or worse reviews than the old one?
What do guests praise most, and at which venues?
Which complaint shows up in reviews and surveys at the same time?
Did the weekend staffing change reduce complaints about service?
Which venue is slipping, and what is driving it?

How it works

Connect your locations

Connect Synthight to your Google Maps listings and connect guest messages. Every location is picked up in minutes, with no engineering.

Synthight sorts every comment

Each review, survey answer and message is split into findings and labeled by topic, food, service, wait, cleanliness or price, per venue.

Fix the right venue first

See which location is slipping and why, get alerted when a complaint starts spreading, and share the evidence with the manager on site.

Connects toGoogle Maps

Zendesk

Intercom

HubSpot

A week with Synthight

Monday
Reviews come in
Over the weekend, 212 Google Maps reviews and 64 survey answers arrive across twelve venues. Synthight reads all of them overnight.
Tuesday
A pattern shows up
Complaints about waiting for a table are up 40% at the Centro location, while every other venue is flat. An alert goes to operations.
Wednesday
The cause is clear
The findings point to one thing: a new booking policy that overbooks the 8 pm slot. The guest quotes are attached.
Friday
The fix is checked
The policy is rolled back at Centro. The next week, the complaint is back to its usual level, and the count shows it.

An example week. Names and numbers are illustrative.

The parts that matter most

Review analysisRatings and review themes tracked per location, not only as a group average.Learn more

Survey builderPost-visit surveys that branch on a low score and ask what went wrong.Learn more

AlertsA heads-up when one venue starts to slide or a new complaint appears.Learn more

Conversation analysisGuest emails and booking issues analyzed alongside the reviews, in the same topics.Learn more

Built for the whole team

Operations director

One view of every venue, ranked by what guests complain about most, and a heads-up when one starts to slip.

Venue managers

The reviews and survey answers for their location, grouped by cause, with the quotes to share with the team.

Marketing and brand

What guests love most, location by location, in their own words, ready for campaigns and replies.

What changes

Higher ratings where it countsFix the cause behind the one-star reviews, venue by venue, instead of replying to each one.
One standard across locationsSpot the site that drifts from your standard before guests notice the difference.
Proof that a fix workedWhen a complaint stops showing up in reviews and surveys, you see it in the count.

It showed us what our customers were actually wondering about, which was not what we had assumed.

Questions

It means collecting what guests say everywhere they say it, reviews, surveys and messages, and turning it into counted evidence you can compare per location. Synthight does this with AI, so a complaint about wait times becomes one number per venue instead of scattered reviews.

Synthight in other industries

Ecommerce and retail B2B SaaS Mobile apps Financial services Marketplaces and delivery