Every review, grouped by cause
Synthight brings in reviews from the App Store, Google Play and Google Maps, groups them by cause and shows them next to the rest of your customer feedback.
Overview
Reviews are the one channel where customers write without being prompted, and the one most teams check by scrolling. A 3.4 star average tells you something is wrong. It does not tell you which release broke it or which store is dragging it down.
Synthight ingests reviews continuously, extracts findings from the text the same way it does from a support ticket, and attaches the metadata that makes them actionable: star rating, app version, platform, store or location, and date.
Because reviews land in the same topics as your tickets, surveys and interviews, a complaint that appears in both a Zendesk ticket and an App Store review becomes one finding, with both mentions counted. You see the full size of the problem, not two partial numbers in two tools.
What you get
App Store and Google Play
Reviews from the Apple App Store and Google Play, tracked per app version so a bad release is visible within days instead of at the next retro.
Google Maps, per location
Reviews for every location you operate, with ratings and causes broken out per store, so you can see which branch is the outlier.
Grouped by cause, not sentiment
Review text is split into specific findings and clustered into causes, so "slow pickup" is a countable problem rather than a negative sentiment bar.
One topic across channels
A review and a ticket about the same thing join the same topic, so the volume you report is the real volume.
Rating trends with reasons
When the average moves, the causes behind the move are listed next to it, with the reviews that drove it.
Alerts on rating drops
Get notified when a version, a store or a location starts sliding, while you can still do something about it.
How it works
- 01
Connect your listings
Add your App Store and Google Play listings and your Google Maps locations. No SDK, no code, no release required.
- 02
Reviews stream in
New reviews are collected continuously, with rating, version, platform and location attached to each one.
- 03
Findings extracted
Review text is split into findings and classified as issue, friction, opportunity or praise, exactly like a support conversation.
- 04
Merged with every other channel
Findings join the shared topic model, so reviews are counted with your tickets, surveys and interviews instead of beside them.
Built for every team
Mobile product
See which release introduced the complaints, per platform and per version, without reading a thousand reviews.
Retail and operations
Compare locations on the causes behind their ratings, and find the one store where the problem is operational rather than product.
Marketing and brand
Know what public reviewers actually say about you, in counted categories you can put in a deck.
Support leaders
Catch the issues that never become tickets because the customer left a one star review instead of writing in.
Frequently asked questions
Which review sources does Synthight analyze?
The Apple App Store, Google Play, Google Maps and retail location reviews. Reviews are collected continuously with their rating, app version, platform, store and date attached.
Can I see review causes per app version?
Yes. Ratings and extracted causes are tracked per version and per platform, so a regression introduced in one release is visible as a specific cause rather than a lower average.
How do reviews connect to my support conversations?
They land in the same topics. A complaint raised in a ticket and the same complaint left in a review become one finding with both mentions counted, which is what makes the volume trustworthy.
Can I analyze reviews for multiple physical locations?
Yes. Every Google Maps location you add is tracked separately, so you can compare stores on both rating and the causes behind it.
Do I need to install anything in my app?
No. Review analysis reads public review data from your listings. There is no SDK, no code change and no app release involved.
Ready to turn customer feedback into decisions?
Connect your channels, and Synthight gets to work. No migration. No new workflows.