Does Synthight read both App Store and Google Play reviews?

Yes. Both stores are read and grouped into the same topics, and you can compare them side by side.

Can I see ratings per app version?

Yes. Ratings and review topics are tracked per release, so you can see which version started a drop and what users said about it.

How is this different from the store dashboards?

App Store Connect and the Google Play Console show your rating and let you read reviews. Synthight reads every review from both stores alongside your support chats, groups them by cause and by release, and tells you what changed and why.

How long does setup take?

Minutes, with no engineering. You authorize your channels, and Synthight shows you the first findings the same day.

Can I try it before talking to sales?

Yes. Every plan starts with a 14-day free trial, no credit card required. Sign up and connect your first channel in minutes, or write to us if you would rather see it first.

Mobile apps

Know why your rating dropped

Synthight reads every App Store and Google Play review, in-app survey and support chat, tracks your rating release by release, and identifies the change that caused the drop.

Free 14-day trial · No credit card required · Setup in under 5 minutes

App Store and Google Play4,120

Support chat1,360

In-app surveys780

Crashes when opening order history# Stability96

Asking for dark mode# Design27

Release 4.2Rating down 1.1 since launch

Why a rating drop is so hard to explain

The rating drops with no clear reason

The rating drops and the reviews pile up. Nobody can say which change did it.

With Synthight

Reviews are grouped by cause and by release, so a drop comes with the change behind it.

Two stores, two dashboards

iOS and Android reviews live apart, and neither sees what users tell support.

With Synthight

Both stores and your support chats are grouped into the same topics.

Reading reviews by hand does not scale

At a few hundred reviews a week, someone skims the latest and hopes they are representative.

With Synthight

Synthight reads every review, so nothing depends on which ones someone had time to skim.

Questions you can finally answer

Which release caused the rating drop?
What do Android users complain about that iOS users do not?
Which bugs are users mentioning most this week?
What do users ask for most in reviews?
Did the latest fix stop the crash complaints?
What do five-star reviews have in common?

How it works

Connect your stores

Add your App Store and Google Play listings and your support channel. Minutes, with no engineering.

Synthight groups reviews by cause

Every review is split into findings and labeled by topic, per release and per platform.

Release the right fix

See which release started the drop and why, and get alerted when a new issue starts spreading.

Connects toApp StoreGoogle Play

Intercom

Zendesk

A week with Synthight

Monday
A release goes out
Version 4.2 ships on both stores. Within a day, reviews start to mention crashes on the order history screen.
Tuesday
The spike is caught
Crash complaints are rising, but only on 4.2 and mostly on iOS. The alert names the screen and the version.
Wednesday
Engineering gets the evidence
The finding links to every review and support chat that mentions it, with the details users gave.
Friday
The rating recovers
A hotfix ships. Crash mentions fall, and the rating starts to climb back the following week.

An example week. Names and numbers are illustrative.

The parts that matter most

Review analysisRatings tracked per release and per platform, with reviews grouped by cause.Learn more

AlertsA heads-up when a topic spikes after a release, not two weeks later.Learn more

Conversation analysisSupport chats analyzed alongside the reviews, so each bug shows up as one finding with every report counted.Learn more

Survey builderIn-app surveys that branch on a low score and ask what went wrong.Learn more

Built for the whole team

Product managers

Ratings and review themes per release, so every roadmap call starts from what users actually said.

Engineering

Bugs ranked by how many users mention them, with the version, platform and every report attached.

Support and community

One place for store reviews and support chats, so each bug is one finding with every report counted, and gets the same answer.

What changes

Ratings that recover fasterFind the cause of a drop in days, not after the next release.
Bugs caught before they spreadA spike after a release reaches you while it is still small.
Releases shaped by real usersKnow what people complained about last time before you ship the next version.

Our satisfaction score moved for the first time in a year, because we finally fixed the thing people were actually complaining about.

Questions

It means reading store reviews, in-app feedback and support chats together, and counting what users complain about by cause. Synthight does it with AI, per release and per platform, so a rating drop comes with a reason.

Synthight in other industries

Hospitality Ecommerce and retail B2B SaaS Financial services Marketplaces and delivery