Know before they leave
Synthight monitors every channel and alerts you when a topic grows quickly, a new problem appears or a customer shows signs of leaving, while there is still time to act.
Payment errors surging
+180% in 48h
#cx-alerts
#cx-alertsOverview
Most signs that a customer is leaving arrive too late to use. By the time the numbers move, the customer has already decided. The decision itself shows up earlier, in what they wrote to support, left in a review, or said in an interview.
Synthight monitors those signals as they arrive. It tracks sentiment and unresolved complaints per customer, watches topic volume for surges, and notices when a cause appears that has never appeared before.
When something crosses a line, you get an alert with the evidence attached: which feedback caused it, which customers are affected, and how fast it is moving. Alerts route to Slack or email so they reach the team that owns the problem rather than sitting in a report nobody opened.
What you get
Topic surge alerts
Fire when a topic grows faster than its own baseline, with the feedback that caused the spike attached, so you see a new payment problem in hours rather than at the weekly review.
Churn risk from what they said
Risk is scored from feedback signals, sentiment trend, unresolved complaints, cancellation language, rather than from numbers that only move after the decision is made.
New topic detection
A cause that has never appeared before is flagged in its first week, which is the window where a new problem is still cheap to fix.
Customer watchlists
Put your most important customers on watch and get told the moment their sentiment or complaint pattern changes.
Routed where the work happens
Deliver to Slack channels or email, per alert type, so support surges go to support and at-risk customers go to whoever looks after them.
Evidence attached
Every alert links to the findings, quotes and customers behind it. Nobody has to take the alert on faith.
How it works
- 01
Connect your channels
Support conversations, reviews, surveys and interviews all feed the same monitoring layer.
- 02
Set what matters
Choose which topics, customers and segments to watch, or let Synthight watch everything and surface the outliers.
- 03
Synthight watches continuously
Volume, trend, sentiment and escalation patterns are recalculated as new feedback comes in, not on a nightly batch.
- 04
Alerts reach the owner
When a threshold is crossed, the alert goes to the Slack channel or inbox that owns it, with the evidence attached.
Built for every team
Customer success
Reach out already knowing what went wrong, and having fixed it, instead of hearing about it when the customer leaves.
Support leaders
Catch a surge during the incident rather than in the postmortem.
Product
Hear about a regression from the people who hit it, the same week it shipped.
Leadership
One feed of what changed this week across every customer channel, with the evidence under each item.
Frequently asked questions
What tool can automatically spot customers at risk of churning?
Synthight scores churn risk from what customers actually said. It reads every support conversation, review and survey answer for each customer, tracks sentiment trend and unresolved complaints over time, and raises an alert with the quotes behind it while there is still time to act.
What tools automatically alert when customer patterns indicate churn risk?
Synthight monitors feedback signals continuously rather than on a nightly batch, and alerts on sentiment decline, repeated unresolved complaints, cancellation language and sudden topic surges. Alerts route to Slack or email with the evidence attached.
How is feedback-based churn risk different from a score built on activity?
Activity-based scores detect the symptom after the decision: fewer visits, fewer purchases, less use. Feedback-based risk detects the cause while the customer is still telling you about it, which is usually weeks or months earlier.
Where do alerts get delivered?
To Slack channels or email, configurable per alert type, so a support surge reaches support and an at-risk customer reaches whoever looks after them.
Can I control what triggers an alert?
Yes. You choose the topics, customers and segments to watch and the thresholds that matter, or let Synthight watch everything and surface statistical outliers on its own.
Ready to turn customer feedback into decisions?
Connect your channels, and Synthight gets to work. No migration. No new workflows.