Can Synthight keep buyers and sellers separate?

Yes. Connect each side’s support channel and Synthight counts findings per side and together, under the same topics, so you can compare them or see the whole picture.

Does it read app reviews too?

Yes. App Store and Google Play reviews are grouped into the same topics as your support conversations.

How is this different from separate buyer and seller dashboards?

Separate dashboards each show half the picture. Synthight groups both sides into the same topics, so you can see when a buyer complaint and a seller complaint are really the same problem.

How long does setup take?

Minutes, with no engineering. You authorize your channels, and Synthight shows you the first findings the same day.

Can I try it before talking to sales?

Yes. Every plan starts with a 14-day free trial, no credit card required. Sign up and connect your first channel in minutes, or write to us if you would rather see it first.

Marketplaces and delivery

Both sides of your marketplace, in one view

Buyers blame sellers and sellers blame couriers. Synthight analyzes feedback from every side, separately and together, and shows where each problem really starts.

Free 14-day trial · No credit card required · Setup in under 5 minutes

Buyer support2,890

Seller and courier support1,540

App reviews1,120

Late delivery at dinner time# Delivery84

Couriers waiting at pickup# Pickup79

Refunds take too long# Refunds37

Shared cause foundPrep time under-estimated

Why marketplace problems get passed between teams

Two queues, two stories

Buyer and seller teams each see half the problem, so each side’s fix pushes it onto the other.

With Synthight

Both sides are read together, under the same topics, so each team sees the whole problem.

Volume hides where it starts

Late deliveries look like a courier problem until you count the pickup delays behind them.

With Synthight

Findings are counted per side, so you can see which one a problem starts on.

Reviews blame the wrong party

App reviews name the brand, not the seller or the courier, so the fix goes to the wrong team.

With Synthight

Reviews are matched to the same topics as buyer, seller and courier conversations.

Questions you can finally answer

Which side of the marketplace does this problem start on?
Why are deliveries late at dinner time?
Which sellers cause the most complaints?
What do couriers complain about most?
Which issues end in refunds and credits?
Did the new pickup flow reduce complaints about waiting?

How it works

Connect every side

Buyer support, seller and courier support, and your app reviews. Minutes, with no engineering.

Synthight reads each side, then both

Findings are counted per side and together, under the same topics, so a shared cause stands out.

Fix it where it starts

See which side a problem begins on, get alerted when it spikes, and send the evidence to the right team.

Connects to

Zendesk

Intercom

Freshdesk

HubSpotApp StoreGoogle Play

A week with Synthight

Monday
Both sides complain
Buyers report late deliveries. Couriers report long waits at pickup. Two teams, two queues, two explanations.
Tuesday
The link appears
Synthight reads both sides together: the late deliveries and the pickup waits cluster on the same restaurants at the same hours.
Wednesday
A shared cause
The finding points to prep times being under-estimated at those restaurants. The alert goes to the partner team, with quotes from both sides.
Friday
Fixed once
Prep times are adjusted for those partners. Late delivery complaints and courier waits fall together.

An example week. Names and numbers are illustrative.

The parts that matter most

Conversation analysisBuyer, seller and courier conversations analyzed with the same criteria and labeled by topic.Learn more

TopicsTopics like pickup, delivery and refunds, with findings from buyers, sellers and couriers in each one.Learn more

AlertsA heads-up when a topic spikes on either side of the marketplace.Learn more

Smart listsFind every seller or courier behind a complaint by describing it in plain English.Learn more

Built for the whole team

Operations

Problems counted on every side of the marketplace, with the shared causes that connect them.

Partner and seller success

The sellers and restaurants behind recurring complaints, with the evidence to start the conversation.

Customer support

The top contact reasons for buyers, sellers and couriers, and which ones to fix at the source.

What changes

Fix it onceSolve the shared cause instead of fixing the same problem twice, once on each side.
Happier sellers and couriersTheir problems get counted too, not only the buyer’s.
Fewer refunds and creditsStop the problems that trigger compensation at the source.

Reviews, tickets and survey answers stopped being three separate conversations. Now it is one problem, with every mention counted.

Questions

It means hearing every side of the marketplace, buyers, sellers and couriers, and grouping their feedback into the same topics. Synthight does it with AI, so you can see which side a problem starts on.

Synthight in other industries

Hospitality Ecommerce and retail B2B SaaS Mobile apps Financial services